Customer Service Policy
Sample Sale Info:
Just a heads up, since this is a sample sale all sales (except for camp skirts and other select items that have no sales on them) are final sale.
We recommend reading the product descriptions as we put any info that we think would be helpful there.
Also, we cannot be responsible for the condition of an item during a sample sale. Good news is that we rarely encounter a defective item, we just want to be upfront.
Since we have a high volume of orders during a sample sale, shipping may take 1-2 weeks, however we have our staff working around the clock to get it out to you ASAP.
Shipping is a flat rate of $7 during the sample sale on all orders.
Ship Time
We normally work to ship your package within 1-2 business days and try to use UPS for all packages so that we can get you your goods as soon as possible.
International Shipping
We temporarily cannot ship any international orders, we hope to resume soon!
Three Bows Return Policy
We hope that you are happy with your Three Bows order. We understand that some things in your order may not have worked out. Here's what you need to know about making a return:
Please follow the Return My Package link in the footer of our website or click here to start a return.
Full priced items may be returned for a full refund within 7 days from package delivery date. Items must be unworn with original company tags still on.
All returns must be accompanied with a receipt. Please circle the item(s) that are being returned.
Any orders returned outside of the return window but within 14 days of receipt will not be eligible for a refund, but may be eligible for store credit. You can check this on a case by case basis by emailing cs@threebows.com.
Items bought in-store have a 7 day return policy.
Return Shipping
Return shipping is free on all orders where $75 or more is kept by the customers. On orders where the value of what is kept is below $75, the cost of the return shipping will be deducted from the total of the refund.
Returning Sale items?
If the final price you paid for the item is 60% of the original price or less, then it is final sale and we won't be able to give you a refund or store credit.
If an item is marked as final sale- then we won't be able to give you a refund or a store credit.
When can I expect to receive the refund?
Once your item is received and inspected your refund will take 5-7 business days and will be returned in your original method of payment.
Lost or Stolen Packages
Unfortunately, Three Bows cannot accept responsibility for packages that are lost or stolen in transit.
Sale Coordinates
Please note when shopping during a sale, that if an item that is purchased to coordinate with other items does not work out, or is out of stock, the coordinating items remain FINAL SALE.