Our Sherpa products are everything winter, created in a variety of colors to have all the kiddos- yes, the ALL the kiddos- looking and feeling good.
Machine wash cold, hang dry
GENERAL RETURN POLICY
We trust that you will be super happy with your Three Bows purchase. However, we know that returns and exchanges may be needed. Please see our policy below in the event that you need to return or exchange an item(s).
Please send all returns to:
561 Empire Boulevard
Brooklyn NY 11225
We cannot accept responsibility for any packages addressed to other Three Bows facilities.
How do I make an Exchange?
We do not currently offer the option to exchange online. If you want a new size or color, send back your order for a refund and place a new order. We do suggest you place a new order even before the refund is received as stock is limited. (Please refer to sale section for items bought on sale.)
What is the Return Policy?
Please email firstname.lastname@example.org prior to making a return.
(items returned without a notification will only eligible for store credit)
Full priced items may be returned for a full refund within 14 days from package delivery date
Items bought In-Store have a 7 day return policy.
All items must be returned in their original packaging, unworn, with original labels and tags attached.
All returns must be accompanied with a receipt. Please circle the item(s) that are being returned.
Return shipping is paid for by the customer.
We reserve the right to refuse any returns made past the 21 days or don't comply with above mentioned policy.
We are unable to issue price adjustments on prior orders.
Returning or exchanging Sale items?
Sale items that have been sold at 30%- 40% off original price can only be exchanged for a different size/color
Sale items bought at 40% off of original price or more are final sale.
Returnable sale items are only eligible for refund 2 weeks from date of package delivery.
When can I expect to receive the refund?
Once your item is received and inspected your refund will take 5-7 business days and will be returned in your original method of payment.
I received an incorrect or damaged item.
WHOOPS, let us fix that quickly! Please contact us ASAP. In the event that your order was mis-packaged we will mail out a replacement piece, and issue a return label to send back the item.
For further questions on shipping, returns or exchanges
please contact email@example.com
We look forward to a pleasant shopping experience!